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Support, Warranty, & Returns

Technical Support

All Patrol Power products are covered by a full two-year warranty. We offer technical support via phone or email, whether your product is under warranty or not.

But first!

Have you read the Instructions for your product?

Have you tried our Troubleshooting Guide?

Address

9426 Wheatlands Court
Santee, CA 92071

Phone

1-833-701-1930

Email

[email protected]

Returns & Exchanges

All returns must be accompanied by an RMA number.

Non-Warranty Returns & Exchanges

We accept returns of current products in new condition at any time. Please contact us to initiate a non-warranty return or exchange. We may charge a 20% restocking fee.

Warranty Claim Returns & Exchanges

  1. Contact us via phone or email (see above). Include your order number, product details, and as much information about the issue as possible.

  2. We will attempt to assist in problem isolation and optionally troubleshooting before determining whether a warranty claim is needed.

  3. We issue an RMA number. You complete the RMA form and include it with your return shipment. You have two options for product exchange:

    1. Regular exchange means we receive the product first and then test it. If faulty, we ship a replacement; otherwise, we will ship it back to you.

    2. Advance exchange means we send a replacement product first. We test the returned product when it arrives and bill for the advance replacement if the original item was not defective. This is opt-in and we are committed to thorough phone support troubleshooting first to prevent these cases.